Question 1

What is Chara?

Accepted Answer

By combining new age technology with ancient health wisdom, we are making it easy to connect with reputable health & wellness providers. We are a community of healers: doulas, acupuncturists, personal trainers, herbalists and so much more. With our easy to use app, you can book appointments and attend events with a wide ranging group of providers. Our goal is to make wellness simpler. We believe the wellness industry is too exclusive and we are hoping to use our platform to bring more transparent and accessible care to all.

Question 2

What is Chara?

Accepted Answer

By combining new age technology with ancient health wisdom, we are making it easy to connect with reputable health & wellness providers. We are a community of healers: doulas, acupuncturists, personal trainers, herbalists and so much more. With our easy to use app, you can book appointments and attend events with a wide ranging group of providers. Our goal is to make wellness simpler. We believe the wellness industry is too exclusive and we are hoping to use our platform to bring more transparent and accessible care to all. As a provider, we aim to bring you new clients and help you manage your sessions and schedules more easily. Let us handle the marketing & business side - you should spend more of your time on the thing you love – working with clients!

Question 3

How does it work?

Accepted Answer

Chara exists to help you connect with new clients and grow your practice. To begin, download our app (javascript:void(0))and sign-up for an account. From there, you will be asked questions to help build out your provider profile. After completion, your profile will be listed in our client-facing directory. We guide our clients to you via a combination of behavioral science and data analysis to ensure a perfect match.

Question 4

Who is the team behind Chara?

Accepted Answer

Chara's team is made up of both providers and clients of holistic health. On the provider side, we wanted to bring our services online and find clients in need. On the client side, we had come to holistic health after feeling like modern medicine was not treating our problems, rather our symptoms. We thought holistic health should be more widespread and accessible. We put our brains together and came up with Chara - a platform bringing together ancient health philosophy and new age technology - to make holistic health & wellness more accessible.

Question 5

How do providers join Chara?

Accepted Answer

The fastest way to join is to download our app.(javascript:void(0)) From there, you can get your profile setup and start matching with new clients!

Question 6

What types of providers are on Chara?

Accepted Answer

The one thing all Chara providers have in common is that they look at health holistically to treat the root cause of an illness, rather than just its symptoms. Today, we have over 50 categories of providers spanning acupuncture, naturopathy, therapy, functional medicine, chiropractic, meditation, yoga, bodywork, life coaching, energy work, nutrition, and much more!

Question 7

What does 'Chara' mean?

Accepted Answer

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Question 8

What types of providers are on Chara?

Accepted Answer

The one thing all Chara providers have in common is that they look at health holistically to treat the root cause of an illness, rather than just its symptoms. Today, we have over 50 categories of providers spanning acupuncture, naturopathy, therapy, functional medicine, chiropractic, meditation, yoga, bodywork, life coaching, energy work, nutrition, and much more!

Question 9

What is 'holistic health'?

Accepted Answer

Holistic health or medicine is a form of healing that considers the whole person — body, mind, spirit and emotions — in the quest for optimal health and wellness, as opposed to symptoms or a specific part of the body. According to this philosophy, one can achieve optimal health by gaining proper balance in life. Holistic medicine is the original form of medicine and is the essence of Ayurveda and Traditional Chinese Medicine.

Question 10

How much does Chara cost?

Accepted Answer

Chara charges a transaction fee on appointments made to recoup our marketing costs. On the first appointment booked with a new client, we charge a 40% transaction fee. Subsequent appointments with that same client are charged a 10% transaction fee. We're not in the business of chasing profits, but want to make sure our platform can be sustainable. As a provider, you are free to charge whatever you feel is appropriate for your services. Concerned about cost? Email us at support@charahealth.com

Question 11

How do I create the best Chara profile to stand out?

Accepted Answer

The providers who book the most appoinments have answered all profile questions and built our their profiles completely. Here are some guiding tips:
 • Bio: Write a personal bio, drawing on your experience as a healer. Keep it short, but exhasutive of your approach, experience and training.
 • Experience: Include both your total years of experience, but also job history (private practice, clinics, etc)
 • Education: Note where you studied, whether at University or elsewhere
 • Photo: Include a photo that represents you and your best self. Try to use a professional headshot if you have one, but if not use a photo with a blank, neutral background.

Question 12

What types of care do you support?

Accepted Answer

We have over 40 categories of providers in our app and are continually adding more! We want to make all care types as accessible as possible, regardless of how popular or mainstream they are. We believe the right care is available for you and we can’t wait to introduce you to it!

Question 13

How do I find a provider?

Accepted Answer

After sign-in, you will be brought to the tab 'Get Care'. From here, you can browse all of Chara's providers. You can narrow your search by provider type, session type (in-person or virtual), cost and location. If you can't find what you're looking for, we'd be happy to help you out. Send us a message at support@charahealth.com

Question 14

What if I don't have a professional headshot?

Accepted Answer

While it's always great to have a professional photo - you don't need one! Ask a friend to take a photo of you with a plain background and that beautiful smile of yours! Clients will love it!

Question 15

Can I choose more than one modality?

Accepted Answer

Yes - however, choose your main specialty and then use "sub-specialties" to list any additional modalities or areas of expertise. Using sub-specialties will ensure you are seen by the right clients.

Question 16

I don't see the type of provider I am looking for.

Accepted Answer

We're always looking to expand our network of providers. As a growing community, we recognize we might not have all the types of providers out there. Send us a note support@charahealth.com and we will be sure to help you find what you are looking for.

Question 17

How do I book an appointment with a provider?

Accepted Answer

Once you've found a provider you'd like to book a session with, click the 'Book' button next to the session type you like. This will allow you to set a preferred time and a note for why you'd like to see them. There is no charge for submitting a booking request. You can now send a conversation to your provider to ask any questions you'd like. As soon as your provider approves the session time, you will be prompted to pay for your session. We don't currently offer instant bookings, but we will be rolling that out soon!

Question 18

How do I add a service type?

Accepted Answer

Once logged in, navigate to the profile tab, labeled 'Me'. From there, click 'My Services'. You can see a list of the services you provide and also a button that says 'Add Service'. From there, you will be prompted to fill out a few fields to create your service.

Question 19

Can I host events and workshops on Chara?

Accepted Answer

Yes! With Chara events, you can create & host in-person and digital events & workshops all through our app. Have a weekly meditation you lead or want to teach a class on creating herbal tinctures? List it on Chara!

Question 20

What should I include in my booking request?

Accepted Answer

When submitting your booking request, feel free to be as brief or detailed as you'd like. The more information you provide to the provider, the better they'll be prepared ahead of your session. We recommend include any present symptoms, care history and remedies you've tried so far.

Question 21

How do I check the status of a session?

Accepted Answer

When signed-in, navigate to the Profile tab, labeled 'Me'. Click on 'My Sessions'. This will give you a list of all your sessions: pending, booked, rescheduled and cancelled.

Question 22

How can I host an event or workshop?

Accepted Answer

Navigate to the "Host" tab and click the button "+" in the bottom right hand corner. From there, you can follow the prompts to fill out all of your event or workshop's information.

Question 23

How do I pay for my session?

Accepted Answer

After your booking request is approved, you will be prompted to pay for your session in the app, via credit card. We have partnered with Stripe to ensure all payments are secure.
When requesting a booking, you will be asked to input your credit or debit card details. Most major credit cards and prepaid credit cards (Visa, MasterCard, Amex, Discover, JCB) as well as many debit cards that can be processed as credit are accepted by the Chara system.

Question 24

How do I get paid from appointments?

Accepted Answer

To get paid for your sessions, you must connect with Stripe, our secure third party transaction agent. To do this, you must be logged in, navigate to the Profile tab labeled 'Me' and select 'Payments'. From there, select the button ‘Connect with Stripe’.  As long as you have your account properly connected to Stripe, you will receive the payment for your booking within 24-48 hours.

Question 25

Can I pay in cash or off the platform?

Accepted Answer

Never make payments for Chara sessions off of the platform. All payments are made online at the time the booking request is approved. If a practitioner solicits money off of the platform, please let us know by emailing support@charahealth.com

Question 26

Do I get paid directly to my bank account?

Accepted Answer

Yes! Once you’ve connected your bank with Stripe and completed a session, you will be paid directly to your bank account.

Question 27

What is Chara's refund policy?

Accepted Answer

As long as the client cancels more than 24 hours in advance of the session, they will be refunded the full cost of the session, less the 3% processing fee. If the client cancels within 24 hours of the session, the cost is not refundable.

Question 28

Why should I pay via Chara?

Accepted Answer

When you pay and speak to providers through Chara, you are protected under our Terms of Service, Cancellation and refund policies, and other safeguards. Chara makes it easy to find and reference information about your upcoming session including your providers information, your session timing and information. If you book and pay outside of Chara, we can’t provide these benefits.

Question 29

Who is your target audience?

Accepted Answer

At Chara, we want to be as inclusive as possible. We have felt that for too long the wellness industry felt like an insiders group. If you don’t follow the latest trend, fit into the same bucket or use the right lingo, you're excluded. We believe all people deserve access to the best holistic health care and we’re here to make that possible.

Question 30

How do I join a virtual session?

Accepted Answer

At the time of your session, navigate to the profile tab, labeled 'Me'. From there, click on 'My Sessions' and navigate to the session. Once you've clicked on the session, you'll see a button that says 'Join Session'. Click that button and you'll be routed to your session. Enjoy!

Question 31

Is my information secure on Chara?

Accepted Answer

All sensitive data, including files, are served to and from your browser under SSL and are stored encrypted at rest in our databases and servers. Our databases are backed up daily and are fully restorable within minutes in the event of any unintentional data loss. Chara never receives your credit card or bank account information, it is all encrypted and secured through Stripe. The data center where Chara is hosted is amongst the most secure you’ll find. In terms of compliance, it has been designed and managed in alignment with regulations, standards, and best-practices including HIPPA, DIACAP and FISMA.

Question 32

How do I reschedule or cancel a session?

Accepted Answer

When signed-in, navigate to the profile tab, lableled 'Me'. From there, click 'My Sessions'. Then, click on the session that you'd like to update. You'll have the option to reschedule or cancel your session from there.

Question 33

What is the cancellation policy?

Accepted Answer

As long as you cancel more than 24 hours in advance of the session, you will be refunded the full cost of the session, less the 3% credit card processing fee. If you cancel within 24 hours of the session, the cost is not refundable.

Question 34

Can clients see my personal information?

Accepted Answer

Your privacy is extremely important to us! The only information ever shared with clients is the information you list on your profile. That's it.

Question 35

How can I contact a provider?

Accepted Answer

Once on the page for a provider, you can send them a private, secured message via Chara's app. We don't list or give out provider's personal contact information to protect them and you. If you have trouble reaching a provider, please email us at support@charahealth.com

Question 36

How can I deactivate or delete my account?

Accepted Answer

We'd be sad to see you go, but if you need to deactivate or delete your account, please send us a note at support@charahealth.com

Question 37

How do I refer a friend to Chara?

Accepted Answer

We appreciate your interest to help us cultivate our community! The best way to do so is to have them download our app.(javascript:void(0)) We look forward to growing our community with you!

Question 38

Is my information secure on Chara?

Accepted Answer

All sensitive data, including files, are served to and from your browser under SSL and are stored encrypted at rest in our databases and servers. Our databases are backed up daily and are fully restorable within minutes in the event of any unintentional data loss. Chara never receives your credit card or bank account information, it is all encrypted and secured through Stripe. The data center where Chara is hosted is amongst the most secure you’ll find. In terms of compliance, it has been designed and managed in alignment with regulations, standards, and best-practices including HIPPA, DIACAP and FISMA.

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